Intern

★ Preparing Your Heineken Experience... Internship - Global Customer Service Capabilities Location: Amsterdam, Netherlands Function: Supply Chain Internship - Global Customer Service Capabilities Are you an eager learner? Join HEINEKEN's Global Customer Service Capability Team and support us in turning fresh ideas into clear and practical training materials, while finding better ways for teams to connect with customers. You will use your creativity and strong communication skills to make a real impact on how people learn, perform, and succeed from day one. The internship Help us shape our Learning Pathways by mapping and designing training materials, and supporting capability development. This role combines elements of Project Management, Content Creation, Communication Skills, Stakeholder Collaboration, Digital Proficiency and a Learning & Development Mindset , offering hands-on experience in improving both employee performance and customer experience. - Design and develop learning paths, training materials, and digital content to support capability development across customer service teams. - Help organize and maintain the Knowledge Centre and SharePoint, ensuring content is clear, engaging, and easily accessible. - Identify skill gaps, support upskilling initiatives, and contribute to building structured learning journeys for different roles. - Create training guides and communication roadmaps, while assisting in tracking learning progress and gathering feedback to continuously improve training effectiveness. - Contribute to projects aimed at enhancing customer experience through better communication and knowledge sharing. Your new team and workplace This internship is focused on Customer Service Capabilities, including Sales Order Management and Customer Care. The Global Customer Service Capabilities team, part of Global Customer Service & Logistics, manages a wide range of global programs and knowledge materials. Th...