Global Service Desk Analyst

NL Global Service Desk Analyst - Korean Speaking Onze inzet Jouw talent Global Service Desk Analyst - Korean Speaking Locatie Petaling Jaya, Selangor, Maleisië Publicatiedatum 22 juli 2026 Job ID 22601 - Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries. - Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 & above and Microsoft Office 365, laptops, desktops, printers, mobile devices, network connection. - Handle IT support phone calls and tickets within SLA defined. - Log all phone calls in the Service Desk tool (ServiceNow). - Ensure phone queue SLA are met. - Take ownership and coordinate with other IT support teams for high-priority issues. - Escalate unresolved tickets to next level support teams. - Participate in on-call rotation to provide coverage when required. What You Need to Succeed - Diploma or Degree in any discipline but with keen interest in IT/Computer with at least a year of Service Desk or Technical Support experience - Good understanding of computer systems, mobile devices and tech products - Advanced ability to gather, monitor and document data - Understand the ITIL framework - Excellent customer service skills - Excellent verbal and written communication skills in English & Korean - Good knowledge of Service Desk and Call-Center operations - Required Skills: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows operating system. - Comfortable working in a call-center environment across global time zones. Our Offer to You - Medical Plan (including spouse and children) - Dental Plan (including spouse and children) - Life Insurance Plan About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process...