Customer Support

Customer Support | German & Dutch Tiel, reference Job description As a Customer Support , you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your duties and responsibilities include: - Acting as the initial point of contact for dealers and end users via phone during help desk operations - Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards - Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns - Keeping abreast of product developments to provide accurate and current information to dealers and end users - Maintaining a positive and professional demeanor while assisting dealers and end users Requirements These are the qualifications in a nutshell: - Proficient communication skills in German andDutch, both written and verbal, next to English Other than that: - Exceptional problem-solving and troubleshooting capabilities - Capability to thrive in a fast-paced setting and manage multiple tasks - Keen attention to detail and strong organizational skills - MBO level education or equivalent experience - Minimum of 2 years of relevant work experience - Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics Working conditions Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer: - 26 vacation days a year - travel compensation - good retirement plan - Personal development training's - Monthly team events - Hybrid working (3x2) after onboarding period Salary from: €3000,- Salary to: €3000,- Work location Tiel Company description Our client is an international company based in Tiel. You will be working in a professional, internat...