Customer Success Manager

Customer Success Manager Are you the link between our clients and our organization? Do you want to work in an environment where quality, growth, and collaboration are key? Then we're looking for you to join us as our new Customer Success Manager at our office in Haarlem! Are you someone who truly understands customers, builds trust, and is always looking for the next step? At Databalance, we set the bar at a 9+. For our customers and for you. Come work as a Customer Success Manager at our office in Haarlem. As a Customer Success Manager, you are the face of Databalance to our customers. In this proactive and customer-focused role, you ensure that customers get the most value out of our Managed Services. You build lasting relationships based on trust, from the operational to the strategic level, and act as an internal customer advocate who communicates customer needs and feedback to the organization. You monitor SLA agreements, guide onboarding processes, and organize periodic service reviews. In doing so, you have a commercial eye for opportunities: you identify possibilities for expanding our services and actively contribute to retention and growth. You work closely with Managed Services, Sales, and Project Services and switch seamlessly between client meetings at all levels and internal coordination. You possess a college or university level of work and thinking, at least 5 years of relevant experience in a similar role within IT services, and sufficient technical insight to operate credibly as a discussion partner. Databalance has been a leading player in the IT industry for 25 years, specializing in designing, building and managing innovative custom IT and data solutions. Our lasting partnerships with clients are the result of our drive to spar, learn and share our knowledge together. We always aim for a 9+ and are constantly looking for ways to improve ourselves. With us, you get the space to grow, both professionally and ...