Customer Master Data Specialist

/resource/themes/musterseiten/css/wp_landscape-.css Global System User Support Global Business Solutions+ General Services Philippines, Makati, National Capital Region Full Time Regular About this Position The Global System User Support role plays a key part in keeping Henkel's innovation engine running smoothly. By ensuring reliable access, data accuracy, and day-to-day stability of the Henkel Innovation Tool (HINT), this position helps teams around the world collaborate effectively and move innovation projects forward with confidence. You will be part of a collaborative Global Business Services environment, working closely with colleagues, business stakeholders, and process owners across regions. The role combines structured system administration with hands-on user support, offering exposure to global processes, continuous improvement initiatives, and change management efforts impacting a critical enterprise tool. It's well suited for someone who enjoys problem-solving, working across functions, and contributing behind the scenes to outcomes that matter at a global scale. What you'll do - Creation, update, removal, and maintenance of user's accesses for Access Management within Henkel Innovation Tool (HINT), a global project management tool - Basic configuration, technical bugs fixing, and troubleshooting within HINT (entering, updating, correcting data) - Communication with system developers if necessary - System administration and monthly report preparation related to processed tickets and runtimes - Supporting project or change management impacting HINT and collaborating with GBS colleagues, business stakeholders, and process owners for specific requirements/requests What makes you a good fit - Bachelor's Degree in any field; Preferably with IT background course - Minimum of 3 (three) years of related work experience in Customer Service/Technical Support from shared services/BPO industry - Knowledge in Henkel...