Account Manager

Vacant.nl - Account manager N Account manager nShift - Tilburg - nShift - 11 juli 2026 Functieomschrijving About Us nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania. Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time. Purpose of role As an Account Manager, you'll own the long-term success and commercial growth of a portfolio of customers across your home market in the Netherlands and UK. You'll be the face of nShift to these accounts - a trusted adviser who understands their business, anticipates their needs, and helps them unlock more value from our platform over time. This is a role for someone who loves building real relationships, is energised by commercial conversations, and takes genuine pride in customer outcomes. You'll work across nShift's full product portfolio - delivery management, checkout, tracking and returns - and collaborate closely with Customer Success, Product, and Marketing to make sure your customers are always getting the most out of what we offer. Overall responsibilities · Full commercial ownership of a portfolio of customers, with accountability for net revenue retention and expansion · Drive upsell and cross-sell opportunities across nShift's full product suite, identifying where customers can unlock additional value · Own renewals ...