Technical Service Employee Inside Sales

Service medewerker van Flikweert Vision leidend in optisch sorteren voor aardappelen en uien Service Technical Service Employee (Internal) 40 hours Working at Technical Service Employee (Internal) Technical Service Employee (Internal) I Flikweert Vision About the vacancy We are looking for a Technical Customer Service Representative Do you want to make an impact in a technical role with global reach? At Flikweert Vision, we're looking for a smart and practical technician who gets energy from helping customers and dealers, all from your own workplace in Nieuwerkerk. What will you do? As a Technical Service Employee (Office-Based), you are the hero from afar: you brainstorm, solve problems, and ensure our innovative sorting technology keeps running. You are the point of contact for our customers and dealers with technical questions and faults. You support them remotely, think in terms of solutions, and liaise with specialists from software, engineering, or assembly when necessary. This way, you ensure that our smart sorting machines continue to perform optimally worldwide. You will be working at our location in Nieuwerkerk, as part of a small but growing service team that is professionalising towards international support. This includes, among other things, a new dealer portal, knowledge base and ticket system. Responsibilities: - You are responsible for first-line service: you analyse and resolve faults remotely - You manage the service desk, ensuring swift follow-up and clear communication with customers. - You will support dealers in providing first-line support to end users - You liaise with the right colleagues in your own department and other departments, on complex issues or in-depth technical problems - You report recurring issues and contribute to the improvement of service processes and machine quality. - You are thinking about the further development of remote support tools such as our new dealer portal. What...