Technical Customer Support

Undutchables Tiel € uur MBO Technical Customer Support | German & French Undutchables Salaris €3.000 Uren 1 - 40 uur Dienstverband Vast Werk locatie Tiel Opleidingsniveau MBO Branche Zakelijke dienstverlening Functieomschrijving As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your duties and responsibilities include: - Acting as the initial point of contact for dealers and end users via phone during help desk operations - Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards - Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns - Keeping abreast of product developments to provide accurate and current information to dealers and end users - Maintaining a positive and professional demeanor while assisting dealers and end users RequirementsThese are the qualifications in a nutshell: - Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English - If you speak or Italian as well, you're the hero we're looking for :) Other than that: - Exceptional problem-solving and troubleshooting capabilities - Capability to thrive in a fast-paced setting and manage multiple tasks - Keen attention to detail and strong organizational skills - MBO level education or equivalent experience - Minimum of 2 years of relevant work experience - Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics BenefitsOur client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer: - 26 vacation days a year - travel compensation - good retirement plan - Personal devel...