Technical After Sales Specialist

Work at Accell Technical After Sales Support Babboe Technical After Sales Specialist (TAS) Location: Netherlands Employment type: Full-time Reporting to: Customer Care Manager Start date: 1 August Languages: Dutch and English required; German is a plus Specific expertise: Experience with or strong technical knowledge of Babboe products is a strong plus At Accell, we're not just building bikes - we're creating experiences that move the world forward. Our mission? To craft the joy of cycling. Our ambition? Riding together to win. We're a team that believes in: Taking ownership: We deliver on our promises, continuously learn and improve, and take initiative with follow-through. One Team: We value transparent feedback, respect everyone's input, and celebrate success together. Passion and Quality: We put our customers first, never compromise on quality or safety, and always go the extra mile. What's the job all about? As a Technical After Sales Specialist (TAS), you will provide advanced technical expertise to support our customer service and commercial operations across our bicycle brands and products. You will act as a technical expert for complex cases, supporting the resolution of technical claims and escalations while ensuring solutions meet Accell's quality standards and service KPIs. With your strong product knowledge and hands-on technical mindset, you will help colleagues navigate challenging technical issues and identify the right solutions for our customers. You will work closely with Customer Service Specialists (CSS), Technical Service Specialists (TSS), and external partners. An important part of your role will be sharing your expertise, providing technical guidance, and training others to strengthen technical knowledge across the wider service organization. The ideal candidate is a technical problem-solver who enjoys getting to the root of an issue, has a strong understanding of bicycles and mechanical sy...