Supply Chain Returns Specialist (JN-0026114)

Join the Nike EMEA Marketplace Supply Chain team and help elevate how we serve consumers across the region. We’re looking for a detail‑oriented and proactive Returns Specialist who thrives in a fast‑paced, cross‑functional environment and brings a strong passion for supply chain operations and consumer satisfaction. If you’re energized by solving operational challenges, driving process improvements, and ensuring flawless execution across reverse logistics flows, this role is for you.  This is a temporary assignment until 30 September 2026.  Ready to make an impact? Join Nike Supply Chain. What are you going to do? In this role, you will play a critical part in ensuring a seamless and compliant returns process across EMEA, helping deliver a premium consumer experience. You will:  - Process incoming return requests from wholesale and partner accounts, ensuring accuracy and compliance with Nike policies  - Coordinate return flows with logistics partners, warehouses, and carriers to ensure timely product movement and crediting  - Investigate and resolve discrepancies by collaborating with cross‑functional stakeholders across Supply Chain, Finance, and Sales  - Monitor partner adherence to Nike Returns policies and provide clear feedback and guidance where needed  - Track performance against KPIs and service level agreements (SLAs) to ensure consistent execution  - Analyze returns data to identify trends, root causes, and opportunities for process improvement  - Drive continuous improvement initiatives to enhance reverse logistics efficiency and elevate service levels  What do we offer? - Competitive salary (to be discussed with the recruiter) - Flexible hybrid work: 3 days in the office, 2 days from home - Unlimited vacation days to recharge whenever you need - 8% holiday allowance - STIPP pension plan to secure your future  - €0.23/km commuting allowance (up to €23 per office day) - €5 daily work-from-home allowance - 25% employee store discount – gear up with N