Store Support Operations Specialist

- Per plaats - Amsterdam Carrière - Store Support Operations Specialist Action Zwaagdijk-Oost 38 uur HBO Open in een nieuwe tab Store Support Operations Specialist Action Zwaagdijk-Oost solliciteer op website van werkgever uren 38 uur dienstverband Vast werk locatie Zwaagdijk-Oost opleidingsniveau HBO branche Detailhandel Functieomschrijving Store Support Operations Specialist - Reference code: 217447 - Zwaagdijk-Oost , Graanmarkt 1 Store Support Operations Specialist Distance calculator Store Support Operations Specialist Full-time (38 hours per week) The objective of this role is to manage and oversee cases, requests, and incidents within a specific service business domain, ensuring qualitative, easy and fast support across store operations. This role serves as a key point of contact for front office agents and internal business teams, handling complex issues and coordinating communication during critical outages or project rollouts. The position focuses on continuous improvement through data-driven insights, driving process enhancements, and fostering effective knowledge management across the organization. Additionally, the role is responsible for monitoring Service Level Agreements (SLAs), ensuring compliance, and leading performance-driven initiatives to optimize service quality and resolution times. Some examples of your tasks - Manage and oversee cases, requests, and incidents within a specific service business domain - Act as single point of contact for escalations from front office and internal stakeholders - Coordinate communication during major outages and critical incidents - Support and coordinate service setup during project rollouts - Organize and lead performance review meetings with stakeholders - Follow up on agreed SLA with internal stakeholders. - Extract and analyze data, identify trends and translate them into improvement actions - Create, maintain and optimize knowledge ar...