Solution Manager Digital Services

Vacant.nl - Solution manager digital services SMA Nederland BV Logo S Solution manager digital services SMA Nederland BV - Amersfoort - SMA Nederland BV - 21 juni 2026 Utrecht Functieomschrijving Customer needs are evolving rapidly, and software is increasingly driving hardware differentiation and sales. To sustain profitable growth, SMA expands its business model with digital services. The Senior Solution Manager Digital Services owns and shapes the digital service portfolio, ensuring customer value, adoption, compliance, and profitability through clear positioning, pricing, and execution TASK & RESPONSIBILITIES Ownership of the digital service portfolio (lifecycle & business success) - End-to-end responsibility for assigned digital services across the lifecycle (launch, growth, operations, scaling, deprecation) to ensure stable operation, customer satisfaction, and profitable performance. - Define and steer digital service strategy, roadmap, and priorities in alignment with the segment and solution strategy, including services like extended warranty, energy management and others targeting residential/commercial end-customers and installers. - Set and manage the performance system for services (KPIs, targets, dashboards) covering adoption, usage, conversion, upsell, retention/churn, costs, and profitability. Service strategy, pricing & monetization - Define customer journeys, price points, and monetization models (subscription/feature bundles, attach/upsell, discount logic) - Prepare and maintain business cases and profitability analyses for new services and major enhancements, recommend investments based on P&L impact. - Align pricing and commercial conditions with sales, finance, and legal; ensure implementation readiness in processes. Customer, market & competitive insight leadership - Drive continuous qualitative and quantitative research (interviews, surveys, field insights, data analytics) to identify customer ne...