Shift Leader All-Round - Moxy/Residence Inn The Hague

Ready to lead the biggest hotel in The Hague? Dual-branded. Double the experience. We are looking for a Shift Leader All Round to join our Moxy & Residence Inn by Marriott hotel in the iconic Muzentoren, right in the heart of The Hague.   Two brands, one building, and 311 rooms. Part of Marriott International, world's biggest hospitality company, our hotel opened in August 2022 and now we are looking for YOU in our team.   Moxy is bold, playful and social, where guests grab a drink, play a game, and connect with each other. Residence Inn is all about longer stays and provides a feeling like home, with a welcoming lounge where guests live, work and relax.   One day you are steering the Moxy energy, the next you are creating that warm Residence Inn welcome. Best of both worlds in 1 building.   JOB DESCRIPTION As a Shift Leader, you are responsible for ensuring that all hotel operations run smoothly during your shift. In the absence of management, you take on a leadership role, seamlessly transitioning between Front Office and Food & Beverage operations.   You remain calm and composed under pressure, handling emergencies with confidence and professionalism. With a passion for hospitality, you deliver a personalized and authentic guest experience, always striving to exceed expectations. You think proactively and creatively, addressing guest feedback and complaints with a focus on continuous improvement. You are committed to enhancing overall service quality and operational efficiency. In addition, you play a key role in coaching and training team members, setting a strong example through your leadership, professionalism, and dedication.  Functie-eisen: JOB REQUIREMENTS You:  - Are excited to work in a large-scale hotel in The Hague  - Are familiar with OPERA and comfortable working with the system  - Communicate confidently in English  - Enjoy working in a diverse and international team  - Have at least 1 year of experience in a similar role  - Have mastered daily op