Service Manager

Service Manager - Parts and Service (General) Role Summary The main responsibility of the Service Manager is to proactively develop and manage the workshop business and operations in order to maximize customer and employee satisfaction, as well as business performance contributing to the profitable growth of Scania. The Service Manager ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships. Job Responsibilities - Workshop management - Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel. - Workshop customer relations - Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer. - Workshop Service solution sales - Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs. - Follow up workshop results - Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets. Applicant must meet these minimum requirements: - Matric certificate or N3 or equivalent - Heavy vehicle licence - Qualified Diesel Technician with Trade Test Certificate (preferebale) - 3 - 5 years' experience - Previous workshop experience with repairing and maintaining heavy vehicles - Supervisory experience - Parts/workshop Management experience Competencies - these will be tested in the interview should you be shortlisted: - Managing People and Resources - Business Perspective - Products and Services - Business Perspective - SHE Integrity & Compliance All applications will be treated with full confidentially and will only be made available to the people involved in the recruitment process. ...