Service Innovation Engineer

Bedrijfsomschrijving You will join a dynamic department dedicated to supporting a global medical installed base. The team consists of two close-knit groups (Fixed Systems with 20+ specialists, and a second team of 14+ specialists) working under strict quality and compliance regulations audited by DEKRA and the FDA. When you join Randstad Professional as an interim specialist, you gain a personal mentor dedicated to your career path. Through the Randstad Academy, you receive unlimited access to professional training programs and courses. We provide close coaching during your assignments, helping you continuously develop your skills in high-tech engineering. Functieomschrijving Are you ready to bridge the gap between cutting-edge R&D and world-class healthcare servicing? As a Service Innovation Engineer, you ensure the ultimate reliability of advanced medical systems that impact patients worldwide. In this role, you represent the service organization as the internal customer to R&D. You actively shape the serviceability of newly designed medical products and drive quality initiatives for the global installed base. Activities: • Guides technology studies, providing crucial insights from a service standpoint, assessing the impact of emerging technologies on service processes, and advocating for strategic decisions within project teams. • Drives initiatives to enhance the serviceability and reliability of released products by actively representing service interests throughout the product development life cycle. • Conducts thorough evaluations of newly designed products, offering expert advice to development teams on optimizing serviceability for individual components, working under limited supervision.. • Improves and secures the serviceability of released products by actively representing the service organization in the product development process. • Investigates the serviceability of newly designed products based on defined service requirements, providing recommendations to enhance component serviceability. • Creates and aligns a Service Innovation (SI) project plan for specific products, ensuring the timely and resource efficient realization of all SI deliverables and activities. • Develops overall test designs, including test cases, for the verification and validation of service functionalities and the overall serviceability of products. • Defines, creates, and publishes the required spare parts and the complete service deliverable package, including documentation and e-information, for specific products. • Resolves technical customer complaints related to sub-system/component issues that have been escalated and enhances the service deliverable package for applicable sub-systems/components based on feedback from the field. • Participates in improvement projects focused on the reliability and serviceability of applicable sub-systems/ components. • Contributes to the development of medium-term policies for the service innovation sub-discipline, integrating results into a service innovation vision and road map. • Applies original, out-of-the-box thinking to solve complex assignments, and formulate new service innovation concepts and solutions for the sub-discipline. • Serves as a distinguished authority in service innovation, offering cross-disciplinary solutions and strategic insights to achieve ambitious organizational objectives. Functie-eisen You are successful as... • You hold a bachelor’s or master’s degree in Biomedical Engineering, Mechatronics, Electrical Engineering, or a highly related technical field. • You have at least 3 years of engineering experience within a high-tech medical environment (such as ASML), or at least 5 years of engineering experience in another high-tech sector. • You have hands-on experience executing feasibility analyses and creating or reviewing FMEAs. • You have experience managing product change processes within data systems such as Windchill. Arbeidsvoorwaarden As an interim professional, you enjoy a contract with Randstad Professional while working on-site at Philips Healthcare. Your employment conditions align with the VvDN market standards: • A competitive salary tailored to your level of experience and expertise ( Euro/month). • 25 vacation days per year based on a full-time contract. • 8% holiday allowance. • Flexible hybrid work options, allowing for remote work in consultation with your team. • Direct access to the Randstad Academy for your continuous personal and professional development.