Service Desk Administrator IT

Are you service-oriented, confident picking up the phone, and energized by supportingcolleagues with IT-related questions? Would you like to work in an international environment and contribute to a healthier and more sustainable world? Then we wouldlike to get to know you. Service Desk Administrator IT40 hours per week | Berkel en Rodenrijs (near Rotterdam) About the IT DepartmentThe IT department at Koppert supports both the Dutch organization and our internationalsubsidiaries. The department consists of approximately 25 colleagues across severaldisciplines: Infrastructure, Service Desk, Applications and BI.Within the Service Desk, you work together with four colleagues and act as the first pointof contact for all IT-related questions from local and international colleagues. Youcollaborate daily with other IT teams and have frequent contact with end users.What will you do as an Service Desk Administrator IT?NoNo two days are the same at the Service Desk. You ensure that colleagues aresupported quickly and effectively with IT issues, enabling them to perform their workoptimally.Your responsibilities include:Receiving, registering and resolving IT incidents and service requests (by phone, emailand ticketing system) • Prioritizing and monitoring tickets•Providing support for workstations, hardware, peripherals and user accounts•Working with Active Directory (e.g. user accounts and access rights)•Resolving first-line IT incidents and escalating where necessary to Infrastructure orApplications teams • Supporting colleagues in offices, production environments and meetings•Preparing and issuing laptops and mobile devices for new employees•Contributing ideas to improve IT processes and service delivery• In addition to day-to-day support, you will have opportunities to contribute to IT projectsor improvement initiatives, depending on your interests and experience.What do you bring?ToTo be successful as an Service Desk Administrator I...