Senior Service Manager

BeBee Academy & AI Juridisch Nederland - Senior Service Manager Human Resources Computacenter Amstelveen , Nederland Vandaag Tot Voltijd Op locatie Pas mijn cv aan voor deze vacature Functieomschrijving ARE YOU OUR NEW SENIOR SERVICE MANAGER? Our business is about enabling users through technology. But first of all, it's about people. #people matter A new opportunity has arisen for a Senior Service Manager within Computacenter Netherlands. Who We're Looking For As a Service Manager, you are responsible for the quality, continuity, and ongoing development of our Managed Services for one or more strategic customers. You act as the face of our services towards the customer and as a key figure within our internal teams. Through your leadership, strategic insight, and strong relationship-building skills, you ensure an optimal customer experience and drive commercial growth. In this role, you orchestrate collaboration across cross-functional and virtual teams and partner closely with Sales, Delivery Leadership, and other internal stakeholders. You translate customer objectives into concrete actions and service improvements and actively contribute to shaping and delivering our account and growth strategies. What You'll Do Leadership & Collaboration - Drive collaboration across Services teams and work closely with Delivery Leadership - Provide clear direction, set goals, and foster an inspiring team culture - Act as a champion of the One Team approach, ensuring seamless collaboration between Sales, Delivery, and Services Customer Management - Build and manage relationships with key customer stakeholders - Understand the customer's business, strategy, and challenges, and translate these into service improvements and initiatives - Identify new stakeholders and expand relationships across the customer's organization Service & Contract Management - Oversee service quality and proactively drive service improvements a...