Senior Delivery Manager

Small business banking commercial banking Private banking Wealth management - / Senior Delivery Manager Amsterdam - Services Senior Delivery Manager Located in Amsterdam, our EMEA HQ offices are a stone's throw away from the beautiful NEMO Science Museum, and the Amsterdam Central train station. Famous for its breathtaking architecture, canals, and over 881,000 bikes, Amsterdam is a city that's easy to fall in love with. As a Delivery Director, you play an integral role in driving the overall regional delivery strategy for your Hub. In conjunction with our RVP Services, RVP Technology, and RVP Sales you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement. What you'll do In this role, you will be responsible for creating, and managing strong implementation and delivery plans using Agile to meet client goals while keeping Backbase commercial capabilities, delivery capabilities, and capacity in mind. You will do this in collaboration with technical teams. You will gain buy-in and support from the broader organization as you establish strategies for effective planning, budgeting, and execution as it relates to your Hub's regional delivery strategy. You will be responsible for financial management, client management, change management, and risk management. As you ramp up into the Delivery Director position, you will gain knowledge of the Backbase product offering which will enable you to comfortably and confidently provide specific product information as well as examples from previous projects to advise clients and their teams on making the right decisions throughout their relationship with Backbase. With your unshakeable communication skills, you won't shy away from driving difficult conversations to influence strategy, vision, transformational change, and scope with clients and stakeholders acro...