Reservations Internship

• Conscious Hotels • Hotel V • Stadscafe • The Lobby • Internships • Benefits Reservations Internship • • The Conscious Group Office As an intern you will participate in the daily operations of the Reservations Department. Besides learning, you will really contribute to the experience of our guests! Apply now! Job description We are Conscious Group! Conscious Group consists of nine hotel, four Hotel V locations and five Conscious Hotels locations, and three restaurants. Here, hospitality, design, and sustainability come together. Conscious Hotels focuses on sustainability down to the smallest detail, without compromising on comfort. While Hotel V is known for its stylish, characterful, and authentically Amsterdam vibe. Within Conscious Group, all locations work together as one team, driven by our FOCAL values: Fun, Open, Connect, Ambition, and Love. And now, Conscious Group is looking for an reservations intern. Through the Reservations Department, the journey of our guests already starts; they get to know our hotel for the first time (personally) through our enthusiastic Agents, making them feel welcome and knowing they are at the right place. Our are not only pleasant to communicate with but also have a lot of knowledge and organizational skills! They take care of the guests at all Conscious hotels & Hotel V locations; they answer their questions, help to make the best hotel reservations and are happy to arrange any extra requests. But did you know that they also organize the groups to perfection before handing over the baton to operations? And often in combination with each other? There is dancing during a company party at Bar Kantoor or guests even say 'I do' and then have an overnight stay with the whole group and talk about it the next morning at breakfast. You see, our agents are experts in all fields and they love to pass on their knowledge and experience to the next generation. So will you come and do an internship with us? A day in the life of... As an intern you will participate in the daily operations of the Reservations Department. In a short time you will gain a lot of knowledge and a clear picture of how the department works. Besides learning, you will therefore really contribute to the experience of our guests! You will do this by... • ...answering the phone, email and chat making you the first point of contact for guests who want to book a room in one of the hotels or want to organize a meeting or event; • ...daily check the new reservations received, process payments and arrange special requests in no time; • ...deal with complaints - unfortunately they do happen, but you will know exactly how to deal with them. What else? Besides the guest contact and organizational aspect you will learn in the Reservations Department (you don't just have to get coffee here...) you will have to deal with: • Working with our modern PMS system MEWS; • Will get an inside look at backends of OTAs; • Develop your professional skills; • Attend monthly team meetings and have bilateral meetings with your internship supervisor; • You will do your internship at one of the most sustainable hotel chains in the Netherlands. Job requirements Your skills: • Hospitality is in your DNA: you are able to connect; • You are proactive, stress resistant and challenging yourself; • You have commercial thinking; • You are a social person; • You have affinity with organic and sustainable trends. What do we need from you? • Your internship lasts at least 6 months on a full-time or parttime basis; • Preferably, once every two weeks, a day available in the weekend; • You are a student in the direction of hotel school, tourism or other related education; • You speak and write English fluently (Dutch is a plus); you have strong communication skills; • You have knowledge of Google Workspace (/Microsoft Office). Join the Fun & Perks: Whether you're an intern or a long-time team member - with us, you're truly part of the family. And yes, there are plenty of awesome perks • Generous internship allowance: €800-950 per month (based on full-time and depending on the duration of your internship); • Foodie heaven: free meal during your shift and unlimited coffee (or tea) from our baristas; Apply On-site • Amsterdam , Netherlands Internships 32 - 40 hours per week Are you enrolled at an educational institute? To be able to join our amazing internship opportunities, you need to be enrolled at an educational institute like a University or College. If you are not, please check out our regular job opportunities. When is the start date of your internship? What is the length of your internship? How many hours per week are you available? Do you live in the Netherlands? All done! Your application has been successfully submitted! You've already applied for this job We appreciate your interest in this position. Unfortunately, you have already applied for this job. • Extra Alleo budget: €300 per year (based on full-time) to spend on whatever makes you happy - gym, bike, food delivery… go wild! • Legendary vibes: epic parties and drinks - work hard, have fun! • Friends & family perks: discounts at our hotels and restaurants; • Relax: 25% off massages in Amsterdam (because self-care = key); • Free overnight stay: experience our hotel as a guest - bring your crush, your bestie, or even your mom • Learn, Grow & Shine: free access to our Conscious Academy, packed with inspiring online trainings to help you keep growing - both at work and beyond. Your adventure starts here! At our core, we live by FOCAL: Fun, Open, Connect, Ambition & Love. You'll get the freedom to learn, grow, and show what you're made of - in a team where fun, teamwork, and ambition are at the heart of everything we do. Ready for a job that makes an impact? Got questions? Feel free to reach out to () at or send a message to .