Query Handling Agent

- ik zoek een baan - werkgevers - mijn carrière - over randstad Nieuw bij Randstad? Query Handling Agent - Maastricht - € 2.900 per maand - 38 uur - MBO - DHL Shared Service Center - 17 juni 2026 - vacaturenummer: juni 2026 - vacaturenummer: 741836 introduction We are looking for a new Query Handling Agent for the Accounts Receivable team. No two days are the same in this dynamic environment. Are you a strong communicator and do you enjoy helping customers? Then this position at the DHL Shared Service Center is perfect for you! what we offer €2900 a month Bonus incentives and a strong pension scheme Wide range of training possibilities 38 hours a week (fulltime) Shared Service Center, Maastricht Dynamic environment who you are Thanks to your experience with complex customer queries, you understand customer problems and know exactly how to address them. You're passionate about customer contact and driven by the desire to help and inspire customers. You're looking for a dynamic environment where no two days are the same and where your high stress tolerance can truly shine. - You have strong communication skills in the language combination below; - Fluent in English, French and Italian; - You are customer oriented; - You know how to multitask and like to work in a team; - You have strong IT skills; - You are eager to learn; - You work result-oriented. what will you do As Agent Query Handling you are responsible for the accurate, professional and timely handling of customer questions. You research and solve them, always meeting the quality standards of our customers. You are also an expert in billing and customs matters within the department. You help to find solutions to the most complex questions and thus contribute to the effective settlement of debtor cases. - Solve customer inquiries in accordance with DHL standards; - Log/update questions in ERP system quickly and accurately; - Promote s...