Procesmanager - Costumer & Partner (41)

Guidion logo Procesmanager - Costumer & Partner (41) - - Steenwijk. Leeuwarden, Groningen - New Business - Vast This is Guidion Let me introduce you to Guidion, the company that delivers and innovates technical services in and around your home! You may not have heard of us before, but chances are, you've already interacted with us without realizing it. For example, when you switched internet providers or when your boiler needed maintenance. We primarily operate in the telecom and energy sectors, working on behalf of big brands like VodafoneZiggo, T-Mobile, and Comfort Partners. How do we achieve all of this? By making the entire customer journey as enjoyable and effortless as possible in our unique way. Our skilled and passionate technicians, who are independent contractors, play a significant role in this. Thanks to them, we make around 1 million people happy with our services every year, and we're proud of it! This is the role As technical expert manager you are responsible for the quality of our network in the field of boiler maintenance. You ensure that quality agreements with our partners are translated and guaranteed and are responsible for training and coaching. Another important part is the satisfaction and involvement of the network. You act as a beacon for questions regarding processes, systems and payments and are a listening ear and an important link between colleagues in the office and the experts. So, what is the whole package? - Training network; - Coordinate improvement projects to increase quality; - Ensuring current and new quality-working agreements of our partners; - Support experts on work content, processes, systems and payments; - Represent network and secure and increase satisfaction and engagement. Job requirements This is you One thing is for sure, you have extensive experience in the maintenance of boilers and have a lot of knowledge about this. You enjoy sharing this knowledge and experience...