Portfolio Management Officer

Functieomschrijving At Mercedes-Benz CAC, we are driven by innovation, excellence, and a passion for creating the best automotive experiences. We are looking for a dynamic and motivated PMO Officer to join our talented team for a period of 7 months. what we offer • €3.607 a month • Temporary contract for 7 months • International and dynamic environment • Personal development • Mercedes-Benz CAC, Maastricht • 32 or 40 hours a week who are you • Higher vocational or academic level, gained through education or experience with project management methodologies such as Prince2 or Agile; • Experience in PMO or project management roles; • IT-savvy, with the ability to set up and manage IT tools such as Jira and its plugins; • Advanced knowledge of MS office applications (Word, Excel, PowerPoint); • Excellent English written and verbal communication skills; • Strong stakeholder management skills, with the ability to engage effectively across diverse stakeholder groups; • Strong meeting facilitation and negotiation skills; • A proactive and collaborative team player with a strong ‘can-do’ attitude. what will you do The experts in the team ensure that epics can be prioritized and executed in a consistent, transparent and professional way. The role of the PMO Officer is to support epic sponsors and epic owners in initiating, structuring and executing epics in line with the portfolio governance. The team works closely with others, both on Business and IT side. • Continuously enhance the CAC portfolio management process, integrating both Waterfall and Scaled Agile frameworks; • Define and optimize portfolio templates (e.g. epic hypothesis, charter, closure document); • Oversee the completion of key portfolio activities (e.g., initiation, sponsor identification, epic owner selection, resource allocation) across Kanban phases; • Provide guidance to epic sponsors and owners on defining and setting up epics, ensuring clarity on goals, deliverables, scope, timeline, cost estimates, and risks; • Support facilitation of portfolio events (e.g. analysis kick-off, approval for analysis and implementing, status updates, epic closure); • Ensure timely and consistent monthly reporting on epics and programs; • Provide ongoing support and coaching to new epic owners, sponsors, and other epic team members. where will you work The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience. • Multilingual; • Multicultural; • Dynamic environment. job application Do you recognize yourself in this profile? Apply quickly by clicking the "Application" button below! Do you have any questions? Feel free to contact us! Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. Sollicitatieprocedure Je maakt een 'mijn Randstad' account aan om te kunnen reageren op onze vacatures. Dit doe je automatisch wanneer je voor het eerst een sollicitatie afrondt bij Randstad, heel eenvoudig dus. Via je 'mijn Randstad' account beheer je gemakkelijk je gegevens en gaan je volgende sollicitaties nog sneller!