Order Entry Specialist

NL Order Entry Specialist Onze inzet Jouw talent Order Entry Specialist Locatie Petaling Jaya, Selangor, Maleisië Publicatiedatum 26 mei 2026 Job ID 21501 Desired Outcomes: § Perform Email Triage as needed, containing enquiries, orders & complaints § Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines § Execute and manage order processing transaction accurately and promptly § Billing plan/ downpayment creation during order entry § Identify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly § Where appropriate, implement preventive measures to avoid recurrence § Perform housekeeping activities for open orders § Receive and carry out directions as provided by team leader § Always demonstrate accuracy of work § Review documentation and work according to procedures laid out § Schedule work to be completed within set timeframes § Communicate with teams/peers and team leaders to optimize work completion § Ensure company guidelines and policies are always met § Achieve Key Performance Indicators (KPI's) and meet Development Plan § Support service and customer priority strategies § Support cost reduction and/ or process improvement initiatives What You Need to Succeed Key Behavioural Competencies Required Competencies: - Excellent analytical, interpersonal & communication skills - Highly customer & business oriented - Self-starter with a proactive approach - Strong interpersonal skills and influencing ability - Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive - Innovat...