Operations Manager - Park Plaza Eindhoven

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp, the hotel is ideal for business trips and weekend escapes. As an Operations Manager, you will be responsible for the overall service delivery of the hotel, ensuring a seamless and high-quality guest experience across all departments. Acting as the right hand of the General Manager, you will lead daily operations, support Heads of Department, and drive performance through a hands-on approach. In this role, you will balance operational responsibilities with leadership development, acting as deputy in the absence of the General Manager, and taking ownership in a dynamic, smaller hotel environment. Responsibilities Brand, Guest Experience & Operations - Ensure the guest experience is consistently delivered across all departments in line with brand and company standards - Monitor guest feedback and implement improvements to enhance service delivery Finance & Commercial - Use company reporting tools and data to support operational and commercial decision-makingDrive productivity and cost control, including payroll management and adherence to financial targets People Management & Leadership - Lead and support Heads of Department in driving engagement, performance, and development - Act as a role model for leadership behaviours aligned with PPHE values and company culture Asset Protection & Compliance - Ensure a safe and secure environment for guests, employees, and visitors in line with regulations - Ensure compliance with company policies, legal requirements, and data protection standards Essential Requirements - Proven experience in a hotel management role (Food & Beverage Manager or Front Office), ready to step into an Operations Manager position - Strong hands-on operational mindset with the ability to lead by example across F&B (breakfast/events) - Experience managing t