Operations Manager

Operations Manager - Remote - - Amsterdam , Netherlands - Grip The Mission Grip enables global brands to operate high-volume, multi-market content production through automation, standardized workflows, and Digital Twin technology. As enterprise complexity increases across clients, regions, and production streams, operational control becomes a structural advantage. The Operations Manager ensures delivery remains predictable, margins remain protected, and execution scales without operational drag. This role connects commercial ambition to delivery reality. You are the operational control tower across the Vertical - designing the systems, governance, and delegation structure that allow teams to execute at scale without constant executive intervention. This is not an execution-heavy coordination role. It is a performance architecture and accountability role. Job requirements What You Will Do Own Operational Health Across Production Streams - Maintain full visibility over utilization, profitability, delivery timelines, and process adherence across multiple teams and regions - Identify early risk signals in capacity, margin, or client satisfaction before they escalate - Act as first-line escalation for operational breakdowns impacting revenue or delivery confidence - Intervene decisively to stabilize execution and restore performance Drive Planning, Forecasting & Capacity Control - Build and continuously refine forecasting models to anticipate resource constraints and delivery bottlenecks - Align production, finance, and sales around realistic planning assumptions - Translate pipeline signals into capacity strategies - Establish predictable operational rhythms that reduce reactive firefighting Own KPI Systems & Performance Accountability - Define, track, and evolve operational KPIs including utilization, contribution margin, throughput, and compliance - Detect negative KPI trends and implement structural fixes - not tempo...