Manager Service Delivery & Support

Manager Service Delivery & Support € 5.000 - € 6.500 Are you an experienced professional in support and service delivery who gets energized by leading a team and wants to remain actively involved in daily operations? Are you looking for a role where you are the linchpin between customers, colleagues, and technology? Then we warmly welcome you as Manager Service Delivery & Support at Axelio in Nootdorp. What will you do as Manager Service Delivery & Support? At Axelio, you will have the opportunity to further shape our Managed Services organization. Our services do not stop after a successful implementation; it is precisely afterwards that we make a difference for our customers. You play a key role in this. As Manager Service Delivery & Support, you are responsible for the complete service delivery to our Managed Services customers. You combine leadership, service delivery management, and operational involvement in one role. Approximately 40% of your time you will actively participate within the support organization, while the remaining 60% is spent on leadership and further developing our services. Your responsibilities You are not only the manager of the support team but also the face of our services towards customers. You organize service meetings and quarterly reviews, monitor SLA agreements, and ensure that customers are actively assisted in achieving their goals. You identify risks and opportunities, discuss budget hours and forecasts, and advise customers on the further development of their environment and services. Additionally, you lead a support team of four employees, spread across our locations in Nootdorp and Groningen. You work from Nootdorp and regularly visit our colleagues in Groningen. You distribute the work within the team, monitor the quality of our services, and keep an overview of ongoing support cases and customer appointments. You support your colleagues in their daily tasks and are their coach, men...