Logistics Customer Service Representative

Royal Den Hartogh Logistics logo Royal Den Hartogh Logistics Homepage Customer Service Representative - On-site, Hybrid - - Teesside , England , United Kingdom - Liquid - Account Management Job description Ambitious People Realising Creative Logistics Solutions. Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries . Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers , 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks. The Role We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Liquids team. In this key role, you'll be the trusted partner for your customers -managing their requests from the transport order right through to delivery. You'll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service. In this dynamic role, you'll: - Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish. - Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis. - Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements . - Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies. Job requirements Successful candidates As Customer Service Representative , you'll ...