Junior Technical Engineer Specialist

Junior Technical Engineer Specialist | English Beschrijving Are you eager to build up technical skills and having your long term career within the technical industry? What will you do? After sales support to dealers across EMEA: - E-mail and helpdesk support by using CRM system - Interact directly with customers to diagnose and solve technical problems in a set time frame - Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase - Inspect cases for technical complexity and advise our customers timely with quality - Direct support to dealers and distributors by onsite interventions - Check product documentation for completeness and accuracy - Communicate with development teams in order to find solutions - Complete each case by double checking the result, close the case if the issue is fixed and customer is happy. Exhibition support - Installation, operating and dismantling of machines for exhibitions - Advising customers about specific applications and supporting sales during the show - Try to get leads together with our sales team on the booth Training - Organizing and hosting technical trainings for dealers and distributors - Monitoring dealer skills and alerting management about technical issues - Elaborate the knowledge base for internal / external use Refurbishing of second hand machines - Inspection and repair of returned / used machines for re-sale - Maintenance of machines located in the showroom - Inspection and repair of damaged machines Warranty check - Checking and approving warranty claims from our dealers - Advising our warranty department about proper warranty terms and conditions Sales support - Advising and training sales department persons about machine specifications, proper usage and features - Advising sales when specific applications or machine requirements arise Customer service support - Supporting customer service department with questions about deliver...