(Junior) Servicenow Consultant

Finance Business Support (Junior) ServiceNow Consultant Junior Amstelveen Als (Junior) ServiceNow Consultant bij KPMG vertaal je klantvragen naar slimme ServiceNow-oplossingen. Je werkt met een gedreven team aan innovatieve transformatieprojecten, waarbij je complexe klantuitdagingen oplost en diverse stakeholders tevredenstelt in een Agile omgeving. Direct solliciteren Neem contact op Automatisch verbeterd voor betere leesbaarheid ✨ AI-Enhanced (Junior) ServiceNow Consultant Role purpose Support the implementation, configuration, and continuous improvement of the ServiceNow platform to streamline IT and business workflows. Partner with stakeholders to translate requirements into scalable solutions and ensure high-quality delivery. Core responsibilities - Assist in delivering ServiceNow modules and workflows (e.g., ITSM, ITOM, HRSD, CSM) based on business needs. - Gather and document requirements, user stories, and acceptance criteria with business and technical teams. - Configure forms, fields, lists, UI policies, business rules, notifications, SLAs, and catalog items. - Support integrations and data imports/exports using standard ServiceNow capabilities and APIs. - Perform testing (unit, functional, UAT support), troubleshoot issues, and contribute to release activities. - Create and maintain solution documentation, knowledge articles, and end-user training materials. - Monitor platform performance and contribute to governance, best practices, and continuous improvement. Required skills - Foundational knowledge of ServiceNow platform concepts (tables, CMDB, flows, roles, ACLs). - Basic scripting skills in JavaScript and familiarity with Glide APIs is a plus. - Understanding of ITIL processes and service management principles. - Strong analytical thinking, communication, and stakeholder collaboration skills. - Ability to learn quickly, manage priorities, and work in an agile delivery envi...