IT Support Engineer

Functieomschrijving Eurail is seeking an experienced IT Support Engineer to join their team as a technical agent. This role focuses on providing first-line support for escalated technical issues. As an IT Support Engineer, you will enjoy a hybrid work model that combines remote work with office days at their Utrecht location, conveniently situated just minutes from Utrecht Centraal Station. If you possess the required experience and are seeking a new challenge, we encourage you to read on. what we offer • Temporary contract for 1 year • International employer in the travel industry • per month based on full time • 24-32 hours available per week • Office next to Utrecht Central Station • €800 yearly personal allowance who are you You are a proactive, hands-on IT Support Engineer and the friendly, visible face of IT around the office. You possess a strong blend of technical troubleshooting skills and excellent interpersonal communication, allowing you to easily guide and educate employees on complex internal tools or step in as a calm first responder during urgent technical issues. As a dedicated IT Support Engineer, you focus on elevating the internal user experience and keeping day-to-day operations running flawlessly. Additionally, you are: • Detail oriented and have great problem-solving skills; • Equipped with good Windows, macOS, and iOS troubleshooting and support skills; • A great mulitasker. what will you do In your role as an IT Support Engineer, some of your daily tasks will be: • Provide IT support via Zendesk, Microsoft Teams, and face-to-face interactions; • Support onboarding of new employees, including IT setup, account provisioning, and new hire orientation; • Deliver reliable IT support for company events and live video conferences, ensuring everything runs smoothly; • Assisting with hardware replacements and device refreshes. where will you work Eurail is a leading international travel company dedicated to providing Interrail tickets across Europe. Driven by the belief that travel has a profoundly positive impact on the world, they view diversity as a key catalyst for company growth. Joining a global team of colleagues from over 50 different countries as an IT Support Engineer, you will work together to bring as much joy to the travel experience as possible. job application Ready to take on this challenging and rewarding role as a IT Support Engineer? Apply now and let's discuss how you can become a valuable member. We look forward to hearing from you. Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. Sollicitatieprocedure Je maakt een 'mijn Randstad' account aan om te kunnen reageren op onze vacatures. Dit doe je automatisch wanneer je voor het eerst een sollicitatie afrondt bij Randstad, heel eenvoudig dus. Via je 'mijn Randstad' account beheer je gemakkelijk je gegevens en gaan je volgende sollicitaties nog sneller!