International Field Service Engineer

Select which cookies you accept Consultancy · Mechelen · Hybrid Are you looking for a challenging job at a fast-growing company? Apply for this job We usually respond within a week Protime offers Workforce Management solutions to customer all over Europe. With our software and expertise, we help companies manage their employees' time more efficiently: their Human Capital. At Protime you get the chance to grow, try new things, use and develop your talents, ... We value collaboration and camaraderie: together we get the job done. You get a lot of autonomy and can take ownership of your role, but you are never alone. We are looking for an International Field Service Engineer In this role, you are responsible for the installation, configuration, commissioning and technical support of our time registration and access control solutions for international customers and multinational organizations. You act as the technical link between our hardware solutions, workforce management software and customer environments. Working closely with customers, project teams, implementation consultants, installers and partners, you ensure successful deployments and reliable system performance across multiple countries and locations. What will you do? As an International Field Service Engineer, you are responsible for delivering and supporting Workforce Management hardware solutions within complex and international customer environments. Your key responsibilities include: • Configuring, testing and commissioning hardware solutions for time registration and access control. • Performing onsite installations and technical implementations at customer locations across Europe when required. • Providing remote configuration, diagnostics and troubleshooting support. • Ensuring seamless communication between hardware, software, networks and customer infrastructure. • Supporting multinational customers during implementation and rollout projects. • Advising customers and partners on best practices, configuration options and technical solutions. • Working closely with Project Managers, Consultants, Customer Care teams and Technical Specialists. • Supporting installers and implementation partners during deployment activities. • Diagnosing and resolving technical incidents, escalations and complex customer issues. • Documenting configurations, installations, test results and technical findings. • Contributing to process improvements and continuous enhancement of service quality. • Occasionally supporting 2nd- and 3rd-line technical support activities. You enjoy combining technical expertise with customer interaction and take pride in delivering high-quality solutions. We are looking for someone who: • Has experience in a technical customer-facing role such as Field Service Engineer, Technical Consultant, Support Engineer, Implementation Consultant or Solutions Engineer. • Has a strong interest in hardware, software and IT infrastructure. • Enjoys configuration, troubleshooting and problem solving. • Understands networking principles, system communication and technical integrations. • Is able to analyze customer requirements and translate them into practical solutions. • Works independently while maintaining strong collaboration with colleagues and customers. • Is customer-focused, proactive and quality-driven. • Is willing to travel internationally when required. • Experience with time registration, workforce management or access control solutions. • Experience with terminals, readers, badge systems or similar hardware technologies. • Knowledge of XML, JSON or API integrations. • Basic understanding of electronics, automation or electromechanics. • Experience working within international or multinational customer environments. • Professional proficiency in English . • Additional European languages are considered a strong asset. • Dutch, French and/or German are a plus. What do we offer you? Gross salary: between €3.200 and €4.100 per month , depending on your experience. Comprehensive benefits package , including: • Company car with fuel card/charging card • Meal vouchers and eco vouchers • Hospitalisation and group insurance • Year-end bonus and annual bonus • Mobile phone subscription and device voucher • FIP Plan (Flex Income Plan / cafeteria plan) Work-life balance: a 40-hour workweek with 12 additional leave days (ADV days) . • Protime is a growth company with an international mindset . That means you can make an impact , continuously develop yourself and grow with the company. • Working at Protime means working in an environment with fast decision-making procedures and short communication lines . We embrace change and new ideas are fully encouraged. • Performing together at our best and getting satisfaction from our work: that's what we're all about! • With us you work hybrid : alternately from our headquarters in Mechelen and from home. The working hours are flexible . The focus is on the quality of your work. Protime is much more than just an organisation that aims to support companies in their workforce management and time registration. Behind each company, there are people who, each in their own way, contributed to building the company culture. Obviously, Protime is no exception to this rule. But at Protime, we feel that there is something unique . A culture so engaging, our employees made walking the extra mile their second nature. Protime office Mechelen What to expect during your recruitment process at Protime! Acquaintance with HR As a first step, you will meet with one of our in-house recruiters. They will see if there is a match with the Protime culture and explain you more about the vacancy and our way of working. Next, you get to know your future teamleader. Sometimes a colleague also joins the interview. Together they delve deeper into the job description and look at the match with the team. Interview with the Team Leader You got the job? Here are 5 good reasons! Protime office Mechelen • Fast-growing company Protime is a fast-growing company with a strong corporate culture . Protimers are also innovation oriented . You get the opportunity to try out your ideas. Not to mention a real team spirit among the "Protimers". It's enough to make you think, isn't it? • Camaraderie is one of our company's core values. Joining Protime also means taking part in the many team activities, parties and teambuildings that are planned. This is an opportunity to spend time with your colleagues in a different setting than just in the office. • Once in a lifetime employer Well-being at work is a strategic objective for our company. The proof is that Protime has been a Great Place To Work™ 10 years in a row , since 2023 we are making it our goal to be the Once in a Lifetime Employer for every Protimer. Protime is market leader in Workforce Management (WFM) and Collaborative solutions. As an independent part of the SD Worx group, Protime can offer their customers the benefits from a complete service, from time management to payroll management with one and the same supplier. Thanks to a continuous focus on innovation, Protime supplies her solutions in Workforce management to a wide and varied range of clients and markets. Today Protime has over 5000 installations across Europe. Apply for this job Consultancy · Mechelen · Hybrid Already working at Protime?