Functiebeschrijving
Internal Accountmanager Franchise
Als Accountmanager Franchise Internal bij ASN Bank ben je hét aanspreekpunt voor franchisepartners: je stimuleert commerciële groei, adviseert teams, signaleert kansen op basis van data, onderhoudt relaties via mail/telefoon en borgt compliance en afspraken binnen je portefeuille.
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Automatisch verbeterd voor betere leesbaarheid
Accountmanager Franchise Internal
Role purpose: Manage and support franchise partners from an internal account management position, ensuring operational alignment, partner satisfaction, and sustainable revenue growth. - Serve as the primary internal point of contact for franchisees, coordinating requests and resolving issues efficiently. - Maintain strong partner relationships through structured communication, follow-ups, and service-level monitoring. - Support onboarding and ongoing guidance for franchise partners, including process, policy, and tool adoption. - Coordinate with internal teams (e.g., sales, marketing, operations, finance, support) to deliver timely solutions. - Track partner performance, identify trends, and propose improvements to drive retention and growth. - Prepare reports and documentation, ensuring accurate account data and compliance with internal standards. Required skills and qualifications - Experience in account management, franchise support, customer success, or a similar partner-facing role. - Strong stakeholder management and communication skills, with a customer-centric mindset. - Ability to manage multiple priorities, work accurately, and meet deadlines in a structured environment. - Analytical skills to interpret performance data and translate insights into actions. - Proficiency with CRM and common business tools (e.g., spreadsheets, reporting, ticketing systems). - High franchise partner satisfaction and retention. - Fast, accurate resolution of partner requests. - Improved partner performance throu...