Helpdesk Employee

Logo roltex Menu Helpdesk / Support Officer Full time • Daelderweg 25, 6361 HK Nuth • 37.5 hours • MBO/HBO Are you a natural problem-solver who listens before jumping in to solve issues? Do you have an interest in technology and would you like to be the linchpin of the technical support team at a close-knit family business? Would you like to work in a team where personal attention and development are key? Then we're looking for you! No experience required, but a willingness to learn is essential. We'll train you from scratch, from helpdesk role to fully-fledged technical support specialist! When is this role on your mind? As a Helpdesk Agent, you'll be the first point of contact for our customers. You'll take reports over the phone, log them correctly in the system and, where possible, resolve issues remotely. You'll listen carefully, understand the situation and then come up with the right solution. Step by step, you'll progress: from the helpdesk to the field service, and eventually to a full-time role including weekend shifts. Thanks to your calm demeanour and problem-solving skills, you'll ensure that customers are always helped! Do you recognise yourself in this? • You have an interest in technical subjects such as networks, the internet and routers: that appeals to you • You listen carefully and ask follow-up questions before committing to anything • You stay calm when things get busy or when customers are frustrated • You communicate honestly: what does something cost, and what is and isn't possible • You're interested in AI tools and are open to smart ways of working • You hold a Category B driving licence and are flexible in terms of working hours What will you do? • First-line telephone support for our customers • Processing reports in the system • Troubleshooting remotely • Working alongside the technical team • Installing systems at customers' premises • Troubleshooting on site • Rotational weekend shifts (after the induction period, once every four weeks) This is what we offer you: • A good salary with an attractive weekend allowance • A comprehensive training programme, from helpdesk staff to fully-fledged technical staff member • A varied role involving both office-based and field work • Working with AI and smart tools, where we're happy to contribute our ideas • Access to our Roltex Fit Plan with a professional personal trainer • Your birthday off - that day is all yours Who is Roltex Roltex is a close-knit family business that has provided a strong foundation for entrepreneurs and employees for almost 60 years. With us, you get the chance to contribute ideas, grow and make a real impact. We appreciate your commitment and offer you an environment in which you can develop yourself without unnecessary fuss. Thanks to our years of experience, industry knowledge and love of doing business, we work together on smart solutions that bring peace, insight and freedom. At Roltex, you are central, and we look forward to welcoming you to our team! Ready for a fun challenge? Are you interested in this vacancy? Fill in the form below and we will contact you! See also Roltex Studio How many employees does your team consist of? 1 - 10 employees