Guest Service Specialist - Anantara Grand Hotel Krasnapolsky Am

Are you passionate about creating unforgettable guest experiences and making every guest feel genuinely welcomed from the very first interaction? We are looking for a Guest Service Specialist who builds meaningful connections, delivers exceptional service, and ensures every stay is memorable through warmth, professionalism, and attention to detail.Why you'll love your journey with usAt Anantara, we reward dedication with exceptional benefits: - A competitive salary based on Horeca CLA scale 4 and your experience. - An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry. - Global team member rates at over 550 Minor Hotels. - Friends & Family rates to treat your loved ones worldwide. - 50% savings on F&B at 20 luxury hotels across Amsterdam. - A complimentary experience stay to immerse yourself in the Anantara guest journey. - Free online and offline training organized by our own Minor Hotels University. - Priority access to internal vacancies across Minor Hotels. - Management development programs to support your growth. - Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.Your role in the journeyAs a Guest Service Specialist, you are the voice of our hotel. You will handle guest communications, coordinate pre-arrival and post-stay experiences, manage feedback and online reviews, and ensure all requests are followed up professionally. Together with the Guest Relations team, you will exceed guest expectations while maintaining LQA service standards. Functie-eisen: What you'll bring - Experienced guest service professional; - No 9 till 5 mentalities, flexibility within your schedule; - Natural drive to connect with people; - Ability to surprise guests with your special touch; - Spontaneity, flexibility, an open attitude and an eye for detail; - Excellent communication skills and proficiency in the English language, Dutch or other foreign languages a plus.Where your journ