Guest Relations Officer

Working at Okura Hotels Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Guest Relations Officer to strengthen our team. Do you work well anytime of the day? Are you flexible and hospitable? Do you know how to provide guests with an unforgettable experience and would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you! What can you expect The Front Office team is responsible for welcoming our guests; check in and - out procedures and providing information and service. The Front Office team is also responsible for guiding guests to their rooms and handling guest payments. Together with the whole Front Office Team, you welcome our guests and ensure for a special stay in our hotel. As a Guest Relations Officer you are the liaison between our guests and the hotel. You create a warm, hospitable and personal atmosphere by welcoming guests in a personal manner. You exceed guest expectations by looking at what is the most important to the guest. Another important part of this position is the handling of complaints, checking of rooms and processing VIP treatments and amenities. Your main tasks will be: - Maintaining contact with our regular and VIP guests; - Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam; - Getting familiar with individual wishes of our guests and communicating them to the different departments; - Handling and following up on complaints and suggestions; - Checking guest rooms and handling VIP treatments and amenities; Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the ...