German Customer Service Representative

- ik zoek een baan - werkgevers - mijn carrière - over randstad Nieuw bij Randstad? German Customer Service Representative - Maastricht - € 3.080 per maand - 30 - 40 uur - MBO - Mercedes-Benz Customer Assistance Center - 25 juni 2026 - vacaturenummer: juni 2026 - vacaturenummer: 743069 introduction With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands. what we offer Good salary Personal development and training International environment Working with German speaking customers Maastricht, The Netherlands 30-40 hours a week who you are You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in German and English. You always have your eyes on the result and you are stress resistant. - Experience in customer service or a similar position is an advantage; - A healthy dose of human knowledge and excellent communication skills, both spoken and written; - Fluent level of the German and English language, both written and oral; - The ability to remain calm in difficult customer situations; - Empathy and a genuine passion to help the customer as best as possible; - An eye for detail. what will you do The Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. All complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries ...