Front Office Management Intern

Careers at the Grand Front Office Management Intern Amsterdam College | Bachelor 40 hour €600 - €600 Amsterdam College | Bachelor 40 hour Share this vacancy A career that lets your passion shine During your internship, you will become an integral part of our Front Office team and gain exposure to both operational and management-oriented responsibilities. While developing a strong foundation in Front Office operations, you will also work closely with the Front Office leadership team, gaining valuable insight into the operational and managerial aspects of running a luxury hotel. You will perform all Front Desk Agent tasks, including completing daily checklists, handling check-ins and check-outs, working with the Opera Property Management System, and assisting guests with a wide variety of requests. At the same time, you will be involved in departmental projects, quality initiatives, and management meetings, allowing you to develop a broader understanding of hotel operations beyond the front desk and preparing you for a future leadership role within hospitality. By collaborating closely with our Guest Relations, Butler, Concierge, and Night teams, you will develop a comprehensive understanding of the Rooms Division and the guest journey within a luxury hospitality environment. In addition to daily Front Office operations, you will take ownership of several quality and coordination responsibilities, including: - Participating in daily Operations (OPS) meetings and gaining insight into hotel-wide operational discussions - Representing the Front Office department during Quality Committee meetings - Contributing to discussions on service excellence and operational improvements - Identifying and addressing operational challenges together with the team - Sharing insights and feedback with colleagues based on LQA self-assessments and quality reviews - Supporting consistency in service delivery and brand standards across the...