Front Office Host(ess) - Park Plaza Utrecht

Feel the authentic. Park Plaza Utrecht offers a contemporary and stylish stay in the heart of the city, just steps away from Utrecht Central Station. With modern rooms, vibrant public spaces, and easy access to the historic city centre, the hotel is the perfect base for both business travellers and leisure guests. As a Front Office Host(ess), you are the face of the hotel, creating a warm and memorable first impression for every guest. You will manage arrivals and departures, handle guest requests, and ensure a smooth and efficient front office operation throughout your shift. This role is key in delivering exceptional guest experiences while maintaining a welcoming and organised front desk environment. The position is a full-time role (38 hours per week), ideal for someone who thrives in a dynamic hospitality environment and enjoys connecting with people. Responsibilities - Welcome guests with warmth and professionalism, ensuring a positive first impression - Manage check-ins, check-outs, and all front desk operations efficiently - Handle guest requests, questions, and feedback in a proactive and service-minded way - Communicate clearly with guests and team members to ensure seamless service - Maintain accurate guest records and complete administrative tasks - Provide local recommendations and enhance the guest experience - Collaborate with housekeeping and other departments for smooth daily operations Essential Requirements - Fluent in Dutch (written and spoken) mandatory - Good command of English - Strong communication and interpersonal skills - Service-oriented mindset with attention to detail - Flexible availability, including weekends and holidays - Eligible to work in the Netherlands Preferred Requirements - Previous experience in Front Office or a customer-facing role - Familiarity with hotel systems (PMS) - Knowledge of Utrecht or willingness to develop local expertise - Additional language skills are an advantage Your Benefits & Pe