Front Office Employee (f/m/d)(0-Hours Contract) - Holiday Inn E

Location: Holiday Inn Eindhoven Airport Brand: IHG Hotels & Resorts Part of: Borealis Hotel Group B.V. Are you passionate about hospitality and delivering exceptional guest experiences? At Holiday Inn Eindhoven Airport, our Front Office team creates the first and last impression for every guest, setting the tone for a memorable stay. We're looking for a dedicated Receptionist / Front Office Employee (f/m/d)(0-Hours Contract) who enjoys interacting with guests, providing outstanding service, and thriving in a fast-paced, guest-focused environment. - Always delivering an exceptional guest experience - Ensuring smooth check-in and check-out processes in line with brand standards - Assisting with breakfast and meeting events - Maximizing room occupancy and promoting hotel services and facilities - Staying fully conversant with hotel facilities, services, and promotionsYour profile - A genuine passion for hospitality and creating exceptional guest experiences. - Excellent communication and interpersonal skills, with the ability to build rapport with guests from all backgrounds. - A proactive "see it, fix it" mentality: you don't wait for problems to solve themselves, you take ownership, identify opportunities, and act immediately. - Strong organizational skills and the ability to multitask in a fast-paced environment. - A solution-oriented mindset with the confidence to make decisions and resolve guest concerns efficiently. - High attention to detail and a commitment to maintaining operational excellence. - Flexibility to work shifts, including evenings, weekends, and holidays when required. - Strong teamwork skills while also being able to work independently and take initiative. - Computer literacy and the ability to quickly learn hotel systems and procedures Functie-eisen: Guest Experience & Hospitality Mindset We are not looking for scripted reception conversations. We are looking for someone who creates genuine connections with guests, thinks one step ah