Fraud Ops Expert

We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end. Up for this challenge? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️ Take Ownership As our Fraud Ops Expert, you'll own the Fraud Operations process end-to-end, from individual case to systemic fix to AI-led transformation. • Own every Fraud Investigation and escalation yourself: you live in the process, handle the hard cases, and make sure no user falls through the cracks. • Identify failure patterns, own the structural fixes, and drive AI-led automation that makes fraud ops scale through intelligence rather than headcount. • Hold full KPI accountability for speed, accuracy, and user satisfaction, you distinguish structural design flaws from noise, and you don't stop until the fix is permanent.