for Service Desk Administrator

Applying for "Service Desk Administrator IT" Service Desk Administrator IT Are you service-oriented, confident picking up the phone, and energized by supporting colleagues with IT-related questions? Would you like to work in an international environment and contribute to a healthier and more sustainable world? Then we would like to get to know you. Service Desk Administrator IT 40 hours per week | Berkel en Rodenrijs (near Rotterdam) About the IT Department The IT department at Koppert supports both the Dutch organization and our international subsidiaries. The department consists of approximately 25 colleagues across several disciplines: Infrastructure, Service Desk, Applications and BI. Within the Service Desk, you work together with four colleagues and act as the first point of contact for all IT-related questions from local and international colleagues. You collaborate daily with other IT teams and have frequent contact with end users. What will you do as an Service Desk Administrator IT? No two days are the same at the Service Desk. You ensure that colleagues are supported quickly and effectively with IT issues, enabling them to perform their work optimally. Your responsibilities include: - Receiving, registering and resolving IT incidents and service requests (by phone, email and ticketing system) - Prioritizing and monitoring tickets - Providing support for workstations, hardware, peripherals and user accounts - Working with Active Directory (e.g. user accounts and access rights) - Resolving first-line IT incidents and escalating where necessary to Infrastructure or Applications teams - Supporting colleagues in offices, production environments and meetings - Preparing and issuing laptops and mobile devices for new employees - Contributing ideas to improve IT processes and service delivery In addition to day-to-day support, you will have opportunities to contribute to IT projects or improvement initiatives, depending...