Docks Manager

Locks & Docks Manager The Locks & Docks Manager ensures accurate and precise docking reservations and planning for our large fleet of river cruisers, to make sure the ships are docked well and in line with customers' demand. Forward planning is key Making sure every vessel has a confirmed docking reservation that matches the sailing schedule and customer demand, requires careful planning and responsibility. This is the most important part of the job of one of our Locks & Docks Managers, Jessy Lindeman. Jessy's ability to anticipate sudden changes, stay proactive, and remain calm under pressure is what ensures a satisfying end to every shift. The main focus of the Locks & Docks team is based on the current cruises and daily schedules, which may change due to weather or river conditions. However, planning for future seasons is an important part of the process and adds excitement for what's to come. As a continuous process, the booking of berths (docking spots) for the next season are on the radar as planning starts well in advance. The team always works one to two seasons ahead, ensuring that reservations and schedules are ready for the future and in line with the tour operators' wishes. It is our aim to give the guests the trip with the stops and overnights they booked. Some administration and traveling too Aside from the planning and reservations, administrative tasks such as checking invoices and orders also fall within the scope of this exciting role. These invoices could be for dockings, bunkering of water, fuel, electricity, or even city taxes - ensuring there is never a dull moment. For the most part, the position is based in Arnhem, but Locks & Docks Managers operate in an international environment with colleagues on the fleet, various rotating colleagues in the office, and customers from all over the world. Occasionally, travel is required for the annual Rivertech kick-off, client visits, or other events. This is a...