Deputy Store Manager Plays

Na vijftien jaar groei zet Ivoorkust in op de opmars van economische kampioenen van eigen bodem - - BULGARI For one of our boutiques in Amsterdam, we are currently looking for a Deputy Store Manager (f/m/d) - Full time - MISSION The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand's reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand's culture and values. Management Lead by example in both operations and client interactions. Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance. Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management. Overcomes team complaints, objections and requests (products) in a confident and positive way. Client Engagement Ensure a client-centric culture among sales teams. Establish and develop relationship with existing clients and engage new customers. Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives. Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience. Sales Development Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels. Implement action plans through morning briefs, coaching, reward programs, and other initiatives. Produce reports on store performance, including insights on qualitative elemen...