Customer Support Specialist Nordics Job

BayerBayer Customer Support Specialist Nordics YOUR TASKS AND RESPONSIBILITIES In this challenging position as Customer Support Specialist, you will be working in a dynamic team of ~20 highly motivated colleagues in our international Order-To-Bill department in Maastricht. You will act as an ambassador for our Bayer Medical Care BV organization and make sure that Bayer's direct customers get the best service possible. Responsibilities and goals you'll own: • Increase customer satisfaction and build loyalty through maintaining positive relations with our customers and maintain excellent levels of service via all contacts made whether written or verbal. The frequency of contacts with these customers will be determined by the size of the customer and the number of orders placed during a month. You, as the first point of contact, are expected to deliver exceptional customer service at all times to ensure a high level of customer satisfaction. • Support the Order-to-Cash and reverse logistics process on a customer level by executing order intake through various ordering channels, order entry in SAP, confirmation and coordination with credit management, supply chain and logistics. Ensure timely and accurate processing of customer orders, including invoicing and returns management. • Handle customer complaints, both internal and external, via the defined complaint processes. To achieve your goals, you will also: • Work closely together with other global and local functions within logistics, supply chain, master data, regulatory and legal departments to organize and execute orders. • Support Field Service Engineers • Support the Sales department (Key Account Managers, Country head, etc.) Your team You will be joining a dynamic team of ~20 colleagues. Your team is passionate for performance and delivering state of the art Service to our internal customers all over the globe. The great thing about your department is that you will get a lot of freedom in your job and you will work in a fun team. It's a very diverse team in both age and nationalities and we have an informal culture. Additionally, you have a lot of contact with your colleagues in different departments, while you are coordinating our efforts to provide great service. You will love working in our open office space because it makes the collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are one-person offices to do so. In our meeting rooms, you even get to write on the walls. Are you in for a new challenge in an innovative, digital environment? Would you like to work for a department that is very ambitious and wants to become the solution provider in Radiology? Our business unit Radiology is part of our Pharmaceuticals division. At Bayer, we understand the importance of accurate diagnosis. By providing products and tools that help enhance medical images and increase diagnostic confidence, we make a strong impact on the field of Radiology. Let's join our forces! WHO ARE YOU • You have at minimum a Bachelor Degree in a business-related subject or comparable business experience. This role is also suitable for a recent graduate who would like to take the first steps into the corporate world. • Perfect command of the English language ais a must. Additionally, you need to have professional proficiency in at least one of the following languages: Norwegian , Swedish , Finnish or Danish . • Customer focused and service-minded with outstanding communication skills • Flexible and able to work under pressure • Organized and excellent in multitasking • Capable of working in a team as independently • Basic knowledge of marketing, sales and the medical environment adds value • Good practice in MS office; SAP application experience is preferred WHAT WE OFFER • An annual salary between €40,000 and €48,000 gross, based on 40 hours, including 13th month and holiday allowance • An attractive bonus scheme • The possibility to work from home • 34 days of leave per year, of which 5 are used for office closure days • A solid pension scheme • Plenty of challenges and opportunities to learn and develop yourself • An inspiring and dynamic working environment • (International) career opportunities • You start with a one-year contract. If it's a good match, this will lead to a permanent position INTERESTED IN THIS VACANCY? Reach out to us by sending us your cv and motivation letter and clicking the 'Apply' button! In case of any questions, you can contact Nienke Klaar () Do you want to know more about what our people do at Bayer? Check our social wall via www.career.bayer.be/en/sociall-wall/ and follow us via #TeamBayerBenelux! Application Period: TILL Reference Code:869705 Division:Pharmaceuticals Location:Maastricht / remote