Customer Support Representative

Customer Support Representative | German Are you a customer-focused professional with a passion for providing excellent service? In this... 1 - 40 uur per week Beschrijving Are you a customer-focused professional with a passion for providing excellent service? In this role, you will be the central point of contact for German-speaking B2B clients, ensuring a smooth and efficient process from inquiry to delivery. Your main objective is to strengthen customer relationships by offering tailored commercial and technical solutions. This position is ideal for a proactive and detail-oriented individual who excels at managing multiple tasks and enjoys being part of a collaborative international inside sales team. Key Responsibilities: - Acting as the first point of contact for German-speaking B2B clients, handling technical, commercial, and logistical inquiries. - Managing all incoming and outgoing communication via phone and email, ensuring timely and effective responses. - Collaborating closely with internal departments such as Logistics and Finance to ensure accurate and timely order processing and delivery. - Handling customer complaints, returns, and resolving issues efficiently to maintain high levels of customer satisfaction. - Maintaining accurate and detailed records of all customer interactions and orders within the CRM system. - Supporting the wider sales team to improve service quality and enhance customer satisfaction. Requirements Requirements: - Fluent German (C2) - both spoken and written, as well as a familiarity with German working culture. - Professional English (C1) skills. - Experience in a similar B2B customer service or inside sales role. - Strong communication skills with a service-oriented mindset. - Eager to learn and grow within the role. - Technical affinity and the ability to grasp complex concepts. - Ambitious and proactive with a problem-solving attitude. Benefits - 7 month contract to start with prospec...