Customer Success Manager

Customer Success Manager | German Utrecht, reference Job description As a Customer Success Manager, you will get the unique opportunity to manage your own B2B client accounts and are responsible for building and maintaining working relationships with them. You will: Manage Your Own Client Portfolio - Take responsibility for a portfolio of professional customers across Germany, Austria, and Switzerland. - Welcome new customers to the platform and support them throughout the onboarding process. - Maintain strong relationships by providing ongoing support, answering questions, and following up on payments when needed. - Develop long-term partnerships that encourage customer satisfaction, loyalty, and business growth. - Stay in regular contact with clients, mainly by phone, while also communicating through email and other channels. Drive Customer Engagement - Encourage customers to make the most of the platform by introducing relevant features and services. - Identify opportunities to improve the customer experience and share valuable feedback with the Product team. - Learn about each customer's business and help them use the platform in a way that best supports their goals. Requirements You're likely to succeed if: - You are fluent in German (C2 level) and English (verbal & written) - At least one year of experience in a customer-focused position, such as Customer Service, Customer Success, Account Management, or a similar role. - Negotiation skills - Confident communicator who enjoys speaking with customers over the phone. - Strong listening skills and the ability to build trust with clients. - Able to work independently while managing multiple customer relationships in an organised way. - Positive, proactive attitude with a willingness to take ownership. - Commercial mindset and an interest in understanding how customer success contributes to business growth. - Well organised, detail-oriented, and accurate in your work....