Customer Success Manager

logo NN Group Taal NL EN Bedrijf logo NN Group - Den Haag - Leadership - Onbepaalde tijd/Bepaalde tijd - € 6.378 - € Verwijder uit favorieten Voeg toe aan favorieten Voeg toe aan favorieten We bieden je - NS Business card, ook privé te gebruiken - 13e maand en vakantiegeld - 27 vakantiedagen en 3 Diversiteitsdagen - Hybride werken Waarom NN Group - Meest menselijke corporate - Internationale werkomgeving - Support +18 miljoen klanten - Werken waar en wanneer jij wil As a Customer Success Manager, you will help shape how internal IT services are adopted, valued and trusted across NN Group. This is a new role with real freedom to define customer success in a complex, high-impact environment. What you are going to do In this role, you will be a true jack-of-all-trades, operating at the intersection of technology, strategy, and people. You will bring structure to complexity, connect internal clients with engineering teams, and turn diverse signals into clear directions during moments of change. You will also: - Act as the primary point of contact for a defined group of internal customers - Act as the voice of the customer internally, sharing feedback and driving change to improve products and services - Build and maintain trusted advisor relationships with customers and chair customer boards on performance, priorities and improvement - Prepare and organize C-level customer meetings - Drive adoption of infrastructure services based on customer use cases through alignment sessions and clear communication - Initiate or contribute to change initiatives aimed at improving customer experience and our internal ways of working What we offer you NN Group invests in an inclusive and inspiring work environment, with benefits that support your development and well-being: - Salary depending on your knowledge and experience between €6,378 and €8,504 gross for 36 hours a week - 13th month and holiday allowance are paid with ...