Customer Success Manager

Customer Success Manager | German & English This is a Customer Success role owning a portfolio of accounts across the EUR region and wider EMEA markets, with a focus on M&A, Deals, and corporate transactions. You'll be the trusted advisor clients call when the deal gets complicated. With the use of AI is how you'll stay always one step ahead. Own your customer portfolio Lead customer meetings with LLM-built account briefs and stakeholder context already in hand. Drive adoption and engagement across your accounts, with AI copilots flagging adoption gaps and churn risk signals before they escalate. Own growth and retention through customer enablement, relationship management, and advocacy. Deliver QBRs and success reviews grounded in usage and outcome data. Be the trusted advisor Guide, educate, and train new users on the companies platform to meet their specific business requirements and requests. Partner with the Sales team on pricing, negotiations, and value articulation. Demonstrating commercial benefit to clients across EUR and EMEA. Build and maintain deep knowledge of M&A, Deals, and Procure so you can position the companies value with confidence. Connect the dots across the business Act as the internal "Voice of Customer" with different LLMs helping you synthesise themes and feedback across conversations into clear signals for the Product team. Collaborate internally with Marketing, Sales, other CSMs, and Support to align on account strategy and customer experience. - Fluency in German and English is a must! (additional European languages are a plus). - 2+ years in Customer Success, Account Management, or a similar role in tech or SaaS. - Background in financial services, investment banking, legal, or corporate finance is a strong advantage. - Proven track record of growing and retaining accounts. - Confident communicator at all levels, both junior users to executive stakeholders. - Experience with CRM systems an...