Customer Services Representative Logistics

We are looking for a Customer Services Representative for an international organisation in the logistics industry based in Europoort. In this role within the transport (rail and road) and supply chain sector, you will be responsible for customer communication, order processing, and delivering exceptional service in a dynamic and fast-paced environment. Client Details Our client is a leading international organisation operating within the logistics and transportation industry in Europoort. The company offers supply chain solutions across Europe and provides an international and diverse working environment focused on collaboration, customer service and operational excellence Description • Manage and process customer transport bookings accurately and on time. • Ensure the quality and accuracy of customer orders and documentation. • Build and maintain strong relationships with customers. • Proactively resolve operational and service-related issues. • Inform customers about deliveries, collections, delays and service updates. • Handle incident, claim and invoice-related queries. • Prepare KPI reports and customer statistics. • Work closely with Planning, Sales, Shipping and other internal departments. • Accept spot bookings and provide transport quotations. • Analyse transport orders and support account development initiatives. Profile ✔ MBO working and thinking level ✔ Minimum of 2 years relevant experience (within logistics/supply chain coordination or transport) ✔ Fluent in English and an additional European language ✔ Strong IT skills ✔ Customer-focused and proactive mindset ✔ Experience or affinity with transport, logistics and supply chain ✔ Own a car, location is only reachable by car Job Offer • 13th month bonus • Salaryrange gross, depending on experience • 0,23 EUR travel reimbursement (max. 50km a day) • 60/40 Hybrid • 27 days off • Start: ASAP