Customer Service Specialist (JN-0028277)

Are you passionate about delivering exceptional consumer experiences? Do you enjoy analyzing data, identifying trends, and turning insights into meaningful improvements? If so, we have an exciting opportunity for you to join the Converse Global Consumer Service Team as a Customer Service Specialist. We have an assignment until end of January 2027 to start with! What are you going to do? In this role, you will help enhance the end-to-end consumer journey by supporting operational excellence and continuous improvement initiatives. You will work closely with both internal stakeholders and external service partners to identify opportunities, solve consumer issues, and drive higher consumer satisfaction. - Analyze contact volumes and consumer inquiries to identify trends and opportunities. - Support small and medium-sized projects within Consumer Service. - Help improve processes and consumer journeys. - Troubleshoot consumer-facing issues and support service recovery efforts. - Work closely with our outsourced Consumer Service partner. - Turn data insights into actions that improve Consumer Satisfaction metrics. What do we offer? - Competitive salary (to be discussed with the recruiter) - Flexible hybrid work: 3 days in the office, 2 days from home - Unlimited vacation days to recharge whenever you need - 8% holiday allowance - STIPP pension plan to secure your future  - €0.23/km commuting allowance (up to €23 per office day) - €5 daily work-from-home allowance - 25% employee store discount – gear up with Nike! - Access to Adecco Academy online learning for continuous growth - Free use of on-campus gym facilities to stay active - Bike plan to make your commute greener and healthier - Career support and guidance  Where will you work? Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibran